Frequently Asked Questions

Standard shipping takes 3–5 business days. Express shipping (2–4 business days) is also available at checkout. Orders placed before 2 PM PST ship the same business day for California addresses; other orders are processed within 1–2 business days.

Yes! We offer free standard shipping on orders over $75 to the contiguous U.S. (Alaska & Hawaii: free standard shipping on orders over $100). Below those amounts, a flat shipping rate applies at checkout. Clearance items are the one exception — our $5 clearance devices are priced below what they cost us to ship, so they do not count toward the $75 minimum. They still ship normally; the order just needs $75 of non-clearance items to qualify. Your cart shows the qualifying amount as you add items.

Currently we ship to all 50 US states only. International shipping is not available at this time.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that number on the carrier’s website (UPS, USPS, or FedEx) to track your package in real time.

Orders can be changed or cancelled within 1 hour of placing them. After that, the order may already be in processing. Contact us immediately at support@zovapo.com and we will do our best to accommodate your request.

We accept returns on unused, unopened products within 3 days of delivery. Opened or used disposable vapes and nicotine pouches cannot be returned unless they arrived defective or damaged (report those within 3 days of delivery). See our full Returns & Refund Policy.

We’re sorry to hear that! Please email us at support@zovapo.com within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund promptly.

Once your return is received and approved, refunds are processed within 3–5 business days to your original payment method.

Yes, 100%. All products sold at Zovapo are sourced directly from authorized distributors and brand manufacturers. Every item is genuine and authentic.

It depends on your usage habits. Light users (a few puffs per day) may prefer 5,000–10,000 puff devices. Regular users typically enjoy 15,000–25,000 puff devices. Heavy users or those who want to go longest between purchases often choose 40,000–60,000 puff devices. All puff counts are estimates based on average puff duration.

Most of our disposable vapes contain 5% (50mg) nicotine. We also carry selected zero-nicotine (0%) options. Product listings clearly state the nicotine level in the specs section.

Yes! For bulk or wholesale pricing, please email us at support@zovapo.com with your request and quantity. We will get back to you with a custom quote.

Yes. All customers must be 21 years of age or older to purchase from Zovapo. Age verification is required before your payment is processed. This is required by law.

Rules for purchasing and receiving these products can vary depending on where you live, so it’s your responsibility to confirm that ordering is allowed in your area. Every Zovapo order requires age verification to confirm you are 21 or older before checkout.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, processed securely via Authorize.net.

Yes. All payments are processed through Authorize.net, a PCI-DSS compliant payment gateway. We never store your full card details on our servers.

Sales tax is calculated at checkout based on your shipping address and the applicable state tax rate. Tax rates vary by state.