Shipping Policy

At Zovapo, we aim to get your order to you quickly and reliably. Please review the details below for how we process and ship orders.

1. Shipping Destinations

• We currently ship to all 50 U.S. states.
• International shipping is not available at this time.

2. Processing Times

• Orders placed before 2 PM PST are shipped the same business day for California addresses. All other orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays are processed the next business day.
• Processing may take longer during peak seasons, promotions, or sales events.

3. Shipping Methods & Costs

• Shipping options and costs are calculated at checkout based on your address and selected method.
• We offer Standard and Express shipping through reliable carriers such as UPS, USPS, and FedEx.
• Free Standard Shipping on qualifying orders over $75 to the contiguous U.S. (Express shipping is not included).
• Alaska & Hawaii: Free Standard Shipping on qualifying orders over $100. Under $100, Alaska shipping is $8.99 for 1–3 items or $19.99 for 4 or more items; Hawaii shipping is $12.99 (Standard) or $19.99 (Express). Delivery to Alaska and Hawaii can take longer than to the contiguous U.S.
• Clearance items do not count toward the $75 minimum. Our $5 clearance devices are priced below our own shipping cost, so their value is excluded when we work out whether an order qualifies. They still ship normally — the order simply needs $75 of non-clearance items to earn free standard shipping. The progress bar in your cart shows the qualifying amount.

4. Estimated Delivery Times

• Standard Shipping: 3–5 business days
• Express Shipping: 2–4 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

5. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor delivery on the carrier’s website.

6. Shipping Restrictions

• Due to legal and regulatory requirements, we do not ship to P.O. boxes, APO/FPO addresses, or any location where vaping products are prohibited by law.
• It is the customer’s responsibility to ensure their shipping address complies with local regulations.
• An adult signature (21+) is required at delivery on every order, with no exceptions.

7. Damaged, Lost, or Missing Packages

Damaged packages

If your package arrives damaged, notify us within 3 days of delivery with photos of the packaging and product so we can resolve it.

Lost packages

If tracking shows delivered but you didn’t receive it, please contact the carrier first. If unresolved, email support@zovapo.com.

Missing items

If items are missing from your order, notify us within 3 days of delivery.

8. Shipping Errors

If we ship an incorrect item or to the wrong address due to our error, we’ll cover return shipping and make sure the correct item reaches you promptly.

9. Undeliverable Packages

• If a package is returned due to an incorrect address provided by the customer, the customer is responsible for additional reshipment charges.
• Refunds for undeliverable packages exclude original shipping costs.